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CHC52021 Diploma of Community Services

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CHC52021 Diploma of Community Services

Course Overview

This qualification reflects the roles of community services, case management and social housing workers involved in the managing, coordinating and/or delivering of personcentered services to individuals, groups, and communities.

At this level, workers have specialized skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management, program coordination or the development of new business opportunities.

This course includes a work placement of 200 hours to be completed within the course duration.

Course Intakes

July, August

Course Duration

104 Weeks

Delivery Mode

Face to Face

Level

Level V

 Aims and learning outcomes

  •  Developing and enhancing existing knowledge and skills in direct service work and client support in residential and community settings
  • Developing skills to plan and deliver programs and services that meet various needs of individuals and families in a leadership capacity
  • Developing and implementing policies, procedures, and practice required for effective case management
  • Developing aspects of holistic approach to client needs

Career pathway

  • Community services worker
  • Case manager
  • Family support worker
  • Client services manager
  • Community development officer
  • Service manager and/or program coordinator

Delivery Method

Face to Face – 3 days per week (20 hours)

Entry Requirements

To enroll in this course, students must:

  • Be 18 years or older at the time of commencement.
  • Have successfully completed Year 12 or equivalent.
  • Provide evidence of English proficiency (e.g., IELTS 6.0 or equivalent).
  • Hold a valid USI (Unique Student Identifier).

Pre-Enrolment Requirements:

All students must complete a Language, Literacy, and Numeracy (LLN) test prior to enrolment. The test assesses your foundational skills in learning, reading, writing, oral communication, and numeracy at ACSF Level 3. This test helps us identify if additional learning support is required

  • Learning – Level 3,
  • Reading – Level 3,
  • Writing – Level 3,
  • Oral Communication – Level 3
  • Numeracy – Level 3

Course Content

Core Units:

CHCCCS004 Assess co-existing needs
CHCCCS007 Develop and implement service programs
CHCCCS019 Recognise and respond to crisis situations
CHCCSM013 Facilitate and review case management
CHCDEV005 Analyse impacts of sociological factors on clients in community work and service
CHCDFV001 Recognise and respond appropriately to domestic and family violence
CHCDIV001 Work with diverse people
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCLEG003 Manage legal and ethical compliance
CHCMGT005 Facilitate workplace debriefing and support processes
CHCPRP003 Reflect on and improve own professional practice
HLTWHS003 Maintain work health and safety

Elective Units:

CHCCSM009 Facilitate goal-directed planning
CHCCSM010 Implement case management practice
CHCCSM012 Coordinate complex case requirements
CHCCSM014 Provide case management supervision
CHCCSM015 Undertake case management in a child protection framework
CHCCSM016 Undertake advanced assessments
CHCCDE023 Develop and deliver community projects
CHCCDE025 Develop and support community leadership

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